8x8 vs RingCentral
By Myroslav Orshak · Updated September 2026 · how we test and make money
These two compete directly and have for years, which is why their feature lists look almost interchangeable. Both run office phones for businesses of every size, both are reliable, and both will do everything an ordinary office needs.
Two things genuinely separate them. 8x8 combines office phones with a real contact center more naturally, and RingCentral publishes what it charges. Which of those matters more to you settles the comparison faster than any feature table.
Choose 8x8
Pick 8x8 if you run a support or sales desk where callers queue and supervisors watch service levels, and you want that on the same system as your office phones.
custom pricing
Choose RingCentral
Pick RingCentral if you want an office phone system with a published price you can act on today, and a deeper integration catalog.
from $20/user/mo
Where they are the same
For an ordinary office these are the same purchase. Both provide a company number, auto-receptionist, call routing, queues, extensions, transfers, voicemail transcription, texting, video meetings and mobile apps, at enterprise reliability. If you do not run a contact center, you are choosing between two products that will feel identical.
Side by side
A highlighted cell means that product is genuinely better on that row. Many rows are a tie, and we mark them that way rather than inventing a winner.
| What you are comparing | 8x8 | RingCentral |
|---|---|---|
| Starting price | custom pricing | from $20/user/mo |
| Can you see a price without a sales call? | No — plans are quoted | Yes, published |
| Everyday calling features | Complete | Complete |
| Contact center on the same platform | Genuinely part of the product | Available, on higher tiers |
| Reporting depth | Strong, including service-quality reporting | Strong for an office phone system |
| Integrations | The major ones | 300+, with more depth |
| International calling | Unlimited to many countries on higher plans | Available, generally metered or add-on |
| Speed of evaluation | Requires a sales conversation | Compare and sign up the same afternoon |
What actually decides it
The question that settles it: does anyone wait on hold?
If callers regularly wait in a queue and somebody is accountable for how fast they are answered, 8x8 is worth real money. It combines office phones and a genuine contact center on one platform, and the alternative is two vendors and two bills. If nobody ever waits on hold, that capability is the main thing you would be paying for and never using.
8x8 retired published pricing, and that has a cost
You cannot compare a quoted price against a published one, so evaluating 8x8 means investing time in a sales conversation before you know whether it is affordable. That is normal for platforms selling to larger organizations. It is also why a small business comparing four providers in an afternoon often eliminates 8x8 without ever learning the price.
International calling is a quiet 8x8 advantage
Unlimited calling to many countries on higher plans is unusual, and for a business with overseas customers or suppliers it can change the arithmetic entirely. If most of your calls stay inside the US, it is worth nothing.
Integration depth favors RingCentral
With hundreds of connections and genuinely deep Salesforce and Microsoft 365 support, RingCentral is the stronger choice if your phone system needs to know about your customer records. 8x8 covers the major systems; RingCentral covers more of them, more thoroughly.
Still deciding between 8x8 and RingCentral? Ask us
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8x8 vs RingCentral: questions
Why does 8x8 not show its prices?
It moved to a quoted model, which is common for platforms selling into larger organizations where configurations genuinely vary. It is not evidence the price is bad. It does mean you cannot line it up against a published competitor without spending time on a sales call first.
Which is better for a small office?
RingCentral, mostly on practicality. A ten-person office does not need a contact center, and it does benefit from knowing the price before committing to a conversation. If that office runs a support desk, 8x8 becomes the stronger answer.
Do I need a contact center or just call queues?
Most small businesses need queues, and ordinary phone systems including RingCentral provide them. A contact center adds supervisor monitoring, service-level reporting and agent management. If nobody would look at those screens, you do not need one.
Can I keep my number whichever one I choose?
Yes. Number portability is a legal right in the US and both companies port numbers as a matter of routine. The one rule that matters is timing: start the transfer while your existing account is still open, because canceling first can release the number permanently.