Ooma Office vs RingCentral
By Myroslav Orshak · Updated September 2026 · how we test and make money
The surprising part of this comparison is the price: roughly $20 per user each. People expect Ooma to be the budget option and it is not. What it is, is deliberately simpler.
So the trade is not money. It is whether you want a phone system that a non-technical owner sets up in an afternoon and then forgets, or a platform that does considerably more if somebody configures it.
Choose Ooma Office
Pick Ooma Office if you have fewer than about fifteen people, nobody runs reports on call volume, and you want the phones to work without becoming anyone's job.
from $19.95/user/mo
Choose RingCentral
Pick RingCentral if you need reporting, CRM integration, several locations, or expect to grow past a simple office setup.
from $20/user/mo
Where they are the same
For answering and routing calls in a small office, both do the job completely. Company number, auto-receptionist, extensions, transfers, voicemail, business texting and mobile apps are on both. A five-person office will not find either lacking, which is exactly why the price similarity confuses people.
Side by side
A highlighted cell means that product is genuinely better on that row. Many rows are a tie, and we mark them that way rather than inventing a winner.
| What you are comparing | Ooma Office | RingCentral |
|---|---|---|
| Starting price | from $19.95/user/mo | from $20/user/mo |
| Setup without help | Designed for it — an owner can do it alone | Manageable, but more to configure |
| Virtual receptionist on the base plan | Included | Included |
| Works with analog phones you already own | Yes, via a small adapter | Possible, less of a focus |
| Reporting and analytics | Basic | Detailed, on standard plans |
| Integrations | Limited | 300+, including Salesforce and Microsoft 365 |
| Advanced routing | Time-of-day rules and simple menus | Deep, including queues and skills-based rules |
| Room to grow | Runs out around fifteen to twenty people | Carries a business well past a hundred |
What actually decides it
Simplicity is the product, not a missing feature
Ooma is built so that a business owner can set up phones without calling anyone, and that is genuinely rare. If nobody in your company wants to own a phone system, a platform that does less but needs no attention is the better purchase — a capable system nobody configures is worse than a simple one that works.
The analog adapter can decide it on cost
If your building has working analog phones, a paging system, or a lobby handset, Ooma's support for keeping them through a small adapter can save more than the monthly difference. Replacing a dozen desk phones costs more than a year of either service.
Reporting is the usual reason people leave Ooma
The moment someone asks how many calls went unanswered, or how long people waited, you have reached the edge. Ooma answers those questions poorly and RingCentral answers them properly on its standard plans. If nobody is asking, the difference costs you nothing.
Same price, different destinations
Because they cost about the same, the decision is honestly about the next three years rather than the monthly bill. A business that will still be twelve people is well served by Ooma. A business that expects to be forty, with a CRM and two locations, should start where it is going.
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Ooma Office vs RingCentral: questions
Is Ooma cheaper than RingCentral?
No, and that surprises most people. Both start around $20 per user. Ooma's advantage is simplicity rather than price, so choosing it to save money is choosing it for the wrong reason.
Can I keep my existing office phones?
With Ooma, analog phones generally keep working through a small adapter, which is one of its genuine strengths. Digital handsets supplied by a previous provider may be locked. Ask before assuming, because hardware is often the biggest hidden cost of switching.
Which is better for five employees?
Ooma, unless you already run a CRM you want the phone connected to. At that size RingCentral's advantages are mostly capabilities nobody will configure, while Ooma's simplicity is a benefit you get on day one.
Can I keep my number whichever one I choose?
Yes. Number portability is a legal right in the US and both companies port numbers as a matter of routine. The one rule that matters is timing: start the transfer while your existing account is still open, because canceling first can release the number permanently.